Mac users may also see the following operating system message when connecting One Touch with Hub:Ĭlick Ignore and use Seagate Toolkit to unlock the drive. If you've enabled Seagate Secure for a high-capacity (12 TB or higher) One Touch with Hub and the drive is currently locked, your operating system will display the following drive status:ĭisk Management will show the disk status as Not initialised.ĭisk Utility will show the disk status as Uninitialised. Issue: One Touch with Hub appears to be uninitialised Please see the basic troubleshooter, USB Troubleshooter article. NOTE: If installing Toolkit does not resolve your issue, then it may not be related to security. Open File Explorer or Finder and confirm One Touch with Hub appears in the list.If it's not, go to to download the software. Make sure the Seagate Toolkit app is installed on your computer.If you've enabled Seagate Secure for a high-capacity (12 TB or higher) One Touch with Hub and the drive is currently locked, the drive will not appear in File Explorer or Finder. If the device is powered by USB, or another interface, test with a different cable, a different port, or on another computer as it might mean the interface cable is faulty. For other kinds of beeps and their meanings, check the specific drive model’s User Guide.Issue: One Touch with Hub is not listed in Explorer or Finder If it has its own power supply, test with another supply which is compatible. In most cases, a single intermittent beep means the drive isn’t getting enough power. Another hint is that the drive no longer spins up (doesn’t whir or vibrate), and some models will also emit an intermittent but regular beep.Įxternal Hard drives will only beep if they’re experiencing an issue. If the humming is pronounced, or you can hear occasional crackles coming from it, it’s possible the power supply is no longer supplying enough power to the drive. If an external HDD has its own power supply, as mentioned earlier, it’s normal to hear a slight humming coming from it. When possible, compare to other drives known to be healthy. But if a hard clicking persists or is accompanied by any kind of repeating clunking (or grinding) sound, then there is likely a physical issue with the drive. Mentioned above, a solitary hard clicking sound can mean the heads are getting parked. A healthy drive emits mild and regular sounds of whirring. Compare multiple drives when possible to establish a normal vibration baseline. Listen for irregularities in the vibrations as well. While all spinning drives will cause a modicum of vibration, a faulty drive can experience exaggerated and abnormal vibrations. When HDDs spin, they create vibrations and vibrations from an HDD sitting on a desk may cause other objects on the desk, or even the desk itself, to emit a sound. These can also produce sounds which can be more noticeable in warmer environments where the fan will kick in sooner and more often – this sounds like the HDD whirring mentioned above. Some external drive enclosures have internal fans, especially devices with multiple hard drives. The HDD’s heads, which read and write the data, are constantly making rapid movements as well – this usually sounds like an occasional soft click during use but can sound like a hard click when the heads get parked, for example during shutdown or when entering sleep mode. While an HDD is reading or writing data, the disk’s platters are spinning rapidly – this typically emits a whirring sound and can be more pronounced when an HDD is winding up or down. Even if not actively being accessed by a user, hard drives are often used by the computer in the background, for example, during automatic indexing.
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